For the purpose of these terms and conditions, the following words shall have the following meanings:
1. “Us/we” shall mean Alinsons.
2. “You” shall mean: you the customer (the person or organisation for whom we agree to carry out works and/or supply materials)
3. “Our representative” shall be the person who works for and on behalf of Alinsons.
The total charge to you will be the time spent by our representative undertaking the required work as requested by you. Hourly rates will be charged at full hour rates at all times. Such charges will include all reasonable time spent in obtaining the necessary parts and materials related to the works. Parts and materials supplied by us will be charged on top of the charges incurred for labour etc.
We endeavour to minimise collection of parts/materials by carrying essential everyday stock items. However, if we do need to collect parts/materials we will aim to keep the procurement/collection time to a minimum. In the unlikely event that such time spent extends beyond our standard 45 minute target, we will inform you in advance of such an occurrence, prior to our representative leaving your premises. Only one person will undertake the collection of such parts/materials.
Quotes will include labour, parts and materials inclusive of VAT. The price will be fixed but manifest errors shall be exempt from the fixed price quotation. Quotes may be revised if the agreed scope of the work changes, or if there is an increase in the price of materials and/or if further works is needed which is beyond the initial agreed nature of the job. In the event of us not being in a position to carry out the work in accordance with the initial quoted fixed price, we shall provide you with a further free quote, which will entail any such extra requirements. You are under no obligation to accept the new quote and as such there will no charges applied to you.
Invoices are payable on completion of the job. Invoices unpaid (in total/in part) will carry interest at 4% over the company’s banker’s base rate while any payment remains outstanding.
We will make every effort to attend each job at the time and date agreed with you according to our standard terms and condition of sale. However, we cannot accept any liability for either arriving late or not at all, or for the late delivery or failure to supply materials from outside sources.
You personally will be deemed to be our customer unless it is made clear to us who the customer is and we have written/verbal confirmation from you that they have the right to instruct us on their behalf.
If you instruct us to do works or buy parts/materials and then cancel, we reserve the right to charge you for the costs incurred in relation to time spent and purchase of actual parts/materials. Charges will be based on our normal terms and conditions
We have a 24 month guarantee period for labour. The manufacturers guarantee period applies to all parts or equipment supplied by us. If you are not satisfied with our work, you must contact us, in writing, within 12 months of completion of the job. An agreed inspection must be carried out by us or our insurers, and on the basis of the inspection any such work that is deemed to fall within the remit of work carried out will be undertaken at no further expense to you. If you agree do not contact us within 12 months we shall have no liability or further obligation.
We are unable to guarantee our work, parts and equipment supplied to you: if they are misused, treated negligently or if our work is repaired, modified, or tampered with by anyone other than us. Where we carry out works for you using your materials we can take no responsibility for the quality, fitness for purpose or otherwise of these materials so we cannot accept responsibility for them.
We cannot guarantee work where you order us to carry out work against the advice of our representative. This advice will be given to you verbally or in writing. Our guarantee is also void if we indicate that further works need to be carried out.
We cannot guarantee (because of its nature) any work to unblock waste or drainage pipes. Nor can we guarantee further damage or defects caused by work that is not fully guaranteed or where recommended further work has not been carried out.
We cannot guarantee work on existing installations that are either inferior or over 10 years old nor can we guarantee the effectiveness or otherwise of our work in these cases.
1. We will only be liable for rectifying our own work and shall not be held responsible for any ensuing damage or claims resulting from this or other work overlooked or subsequently requested and undertaken at that time.
2. We shall not be held liable for any delay or consequences of any delay in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
3. We shall be entitled to recover the costs or damages from any person or contractor whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.
4. Gas. You will be solely liable for any hazardous situation in respect to the CORGI gas regulations or any Gas Warning Notice issued. Our representatives operate under their own GAS SAFE registration and are therefore solely liable for any gas work and its subsequent liability.
5. We reserve the right to refuse or decline to undertake any work.
6. We reserve the right, at our absolute discretion, to choose who will represent us.
Goods supplied and delivered by us to you, or your premises shall remain the property of Alinsons until full payment is made by you. Whilst goods remain our property (we continue to have title over them) we have the absolute authority to retake, sell or otherwise dispose of all or any part of these goods. At any time and without notice we shall also be entitled to enter any premises in which our goods, or any part of them, are installed, stored or kept or it is reasonably believed to be so. We shall be entitled to seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods. However, the risk in the goods will pass to you on delivery to you. You must insure them at replacement value and if asked you must provide evidence that they are properly insured.
These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by our duly authorised representative and you. Our terms and conditions shall prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.
These terms and conditions and all contracts awarded between us and you shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.